Our support team is here to help you! We respond to all support emails so if you do not receive a response from us, it usually means that we haven't received your email or you were unable to receive our reply. Please make sure your spam filter allows email from hipsoft.com to go through. We welcome your email or phone call.

Please email us at support@hipsoft.com with your full name, the name of the game and a detailed description of the problem.  We promise to respond to your support issue as quickly as possible.  For additional contact information, click here or call our customer support at 206-219-5364.

Common Questions and Answers for HipSoft Games

Q: Where can I download the latest version of DirectX?
A: You can download DirectX from Microsoft's site at: http://www.microsoft.com/directx.

Q: How can I quickly switch between full-screen and windowed mode?
A: Press Alt+Enter (hold down the Alt key and then press the enter key).

Q: How do I enter my registration code after I have purchased the Full version?
A: Press Ctrl+R to bring up the registration dialog.  Next, enter your name and code that you received via email after your purchase.

Q: This list was useful but I am still having a problem, what can I do?
A: Please email us at support@hipsoft.com with a detailed description of the problem, including the name of the game. Or, please call our support line at 206-219-5364.